eParticipation Policy

At the National eLearning Center (NeLC), we aim to foster effective communication with the community and target audience within the digital learning and training sector, creating a safe and productive interactive environment. 
This page provides guidelines and controls to ensure thoughtful contributions. We also appreciate your participation in achieving our shared goals. 

  • Promote Transparency: Offer platforms where the public can access activities and policies and share feedback.
  • Enhance Service Quality: Collect suggestions and ideas from beneficiaries to develop and improve services to meet their needs and aspirations.
  • Encourage Active Participation: Provide interactive tools and mechanisms that enable beneficiaries to actively engage in decision-making.
  • Maintain Continuous Communication: Establish direct communication channels that enable beneficiaries to connect with NeLC and continuously share their feedback.
  • Support Innovation & Creativity: Encourage beneficiaries to share their ideas and innovations, which can contribute to development and sustainable growth
  • Measure Public Satisfaction: Conduct periodic surveys and studies to measure public satisfaction and improve both performance and the services provided. 
  • Achieve Community Integration: Strengthening collaboration and partnership between NeLC and the community to create an integrated work environment that achieves shared goals.

Establishing sustainable, effective communication between NeLC and the community through innovative eParticipation mechanisms, ensuring transparency and continuous interaction while improving services for beneficiaries.


NeLC follows the National eParticipation Controls issued by the Digital Government Authority.

Types of Topics to Be Raised

  • Laws, rules, regulations, procedures, service assessments, and public opinions.

Participation Tools

  • Assessment channels on the portal.
  • Social media consultations.
  • Call centers.
  • Complaint and suggestion forms.
  • Tafaul and Istitlaa platforms.

eParticipation Process

First, Topic Announcement:

NeLC publishes topics for public input in decision making via:

  • Online portal.
  • X platform.

Second, Collecting eParticipation:

  • When a topic is announced, you can share your opinion according to the controls and conditions mentioned below.  
  • NeLC closes submissions after the deadline.

Third, Feedback Analysis:

Submissions are reviewed and analyzed, with relevant contributions informing decision-making and policy development.

Fourth, Decision Announcement:

NeLC announces decisions on the topic page, including responses to key contributions where possible.


eParticipation Guidelines

Do

​Share your honest opinion

 Use clear and concise language​

​ Support your opinion with evidence when needed




Don’t

Avoid sharing personal information

​ Do not use the platform for promotions

Submit your opinion on a matter only once


​​ Do not add opinions that are not related to the topic being discussed

 Avoid irrelevant or offensive comments


Responsible Institution

NeLC manages portal content, reviews community contributions, and shares insights with decision-makers to ensure quality and enhance the level of dialogue to achieve the desired goals. NeLC reserves the right to withhold or delete content that violates its policies or Saudi law.

 

Contact Information

To submit consultations or coordinate participation, please contact the relevant department via email: care@nelc.gov.sa

 

 

Topics

The topics are submitted by various departments of NeLC to the responsible body for review and preparation for presentation to the targeted groups. Additionally, the department responsible for each topic is tasked with informing the responsible body of the final decision once it has been made.