Introduction
The National eLearning Center (NeLC) was established by the Council of Ministers Decision No. (35) of 1439H to enhance trust in eLearning, promote equal opportunities for lifelong learning, and drive sustainable innovation in digital learning to ensure reliable and accessible education for all. In line with NeLC's commitment to protecting beneficiary data and ensuring the confidentiality and privacy of personal information in accordance with relevant laws and regulations, this Privacy Policy has been developed. It outlines how personal data is collected, used, shared, exchanged, and stored, as well as the rights of data owners. By using NeLC’s website or any of its affiliated platforms, you acknowledge and consent to this Privacy Policy in accordance with the Personal Data Protection Law and its Implementing Regulations.
Purpose of Collecting Personal Data
NeLC collects certain personal data to maintain the security of eLearning services and to continuously enhance your learning experience. The data collected may include, but is not limited to:
- Account Information: such as name, national ID, address, contact numbers, email, and registration details used to create the user account.
- Browsing Information: including IP address, browser type, session duration, and pages visited, which help analyze website performance and improve user experience.
- Registration and Course Data: such as enrollment details, academic progress, assessments, and certificates.
Methods of Data Collection
Personal data is primarily collected directly from users when registering on NeLC platforms or through communications such as phone calls. Additionally, NeLC may receive data indirectly from other sources when you use its websites or services. NeLC also collaborates with other entities, including government institutions and partner organizations that may provide beneficiary-related information.
Cookies
NeLC uses cookies to enhance user experience and deliver personalized services. These cookies help improve performance, support analytics, and strengthen website security. Users may manage or disable cookies through their browser settings; however, disabling cookies may limit access to certain website features or services.
Purpose of Collecting and Using Personal Data
The personal data collected is used to provide safe, reliable, and customized educational services that meet users’ needs. This includes processing requests, offering technical support, and responding to inquiries. NeLC may also process personal data to fulfill its legal and regulatory obligations in accordance with applicable laws.
Retention and Disposal of Personal Data
NeLC retains personal data securely within the Kingdom or via approved cloud services until the purpose of its processing is achieved. Data is protected using advanced technical solutions designed to prevent loss, leakage, misuse, or unauthorized access.
Rights of Data Subjects
In accordance with the Personal Data Protection Law, users have the following rights, which primarily depend on the purpose of collecting and processing personal data:
- Right to be Informed: To know the legal or practical justification for collecting your personal data and the purpose of its collection.
- Right of Access: To obtain access to your personal data held by NeLC in a clear and readable format, free of charge, and in accordance with applicable controls and procedures.
- Right to Rectification: To request correction, completion, or updating of your personal data held by NeLC.
- Right to Erasure: To request the destruction of your personal data once it is no longer needed, without prejudice to the provisions of the law.
Data Sharing and Exchange
We are committed to protecting your personal data. We do not sell or disclose it to third parties except when required to comply with applicable laws and regulations, to respond to legal orders, to serve the public interest, when the data originates from publicly available sources, or to protect your rights or those of NeLC.
Links to External Websites
NeLC website and its affiliated platforms or applications may include links to external websites not operated by NeLC. If you choose to access these websites, please review their respective privacy policies, as NeLC holds no responsibility for their data collection, usage, or protection practices.
Disclaimer
NeLC shall not be held responsible for any direct or indirect damages resulting from the misuse of this website. NeLC reserves the right to modify or update this Privacy Policy at any time, and users are encouraged to review it periodically for any changes.
Applicable Laws and Regulations
- Personal Data Protection Law
- Implementing Regulations of the Personal Data Protection Law
Contact Us
If you wish to exercise your data rights, inquire about your personal information, seek clarification regarding this Privacy Policy, or believe your data has been mishandled, please contact us via the Contact Us page.
Filing a Complaint or Objection
If you have concerns about our compliance with the Personal Data Protection Law, you may submit a complaint to NeLC’s Data Management Office through the Contact Us form.
If you are unsatisfied with our response, or if no response is received within 30 business days, you may escalate the complaint to the competent authority: Saudi Data and Artificial Intelligence Authority (SDAIA).