A government website registered with the Digital Government Authority.A government website registered with the Digital Government Authority.The National eLearning Center (NeLC) is committed to achieving high-levels of beneficiary satisfaction by offering online services ( 24/7). This page outlines the online services that meet NeLC’s service standards, along with the maximum timeframe for delivering each service.
Note
The specified service delivery time excludes any delays resulting from
- Incomplete or missing information provided by the beneficiary.
- Requests that require interaction with a third party (such as other government institutions).
Support services include:
Protecting the privacy and confidentiality of users’ and visitors’ information is a core priority. NeLC is fully committed to providing high-quality services in compliance with its Policy of Information Privacy and Confidentiality, applying the highest standards to safeguard beneficiary data.
NeLC’s website is committed to interacting with and responding to inquiries submitted (Contact Us page).
| Online Services | Total Time (Business Days) | Service Availability |
|---|---|---|
| Program License Issuance | 5 business days | 7/24 |
| Local and international subscriptions | Immediate upon payment | 7/24 |
| Reporting an unlicensed program | Immediate | 7/24 |
| Joining as a platform provider | 10 business days | 7/24 |
| National Open Educational Content Program OERx | One business day | 7/24 |
| Accessing ASAS repository | 3 business days | 7/24 |
| Content development | 5 business days | 7/24 |
| Qualification for professional certificates in eLearning and training | 5 business days after meeting requirements | 7/24 |
| Initial submission to verify readiness to deliver eLearning or training | Immediate | 7/24 |
| Authorization for professional certificates exams | 5 business days | 7/24 |
| Digital credentials verification | Immediate | 7/24 |
| Inquiry about an unlicensed program | Immediate | 7/24 |
| Learning Management System FutureX LMS | 5 business days from completion of all technical and administrative requirements | 7/24 |
| Data-driven eLearning quality indicator (D-eLQx) | Immediate | 7/24 |
| Joining as a content provider | 10 business days | 7/24 |
