The National eLearning Center (NeLC) was established by the Council of Ministers Decision No. (35) of 1439H to enhance trust in eLearning, promote equal opportunities for lifelong learning, and drive sustainable innovation in digital learning to ensure reliable and accessible education for all. In line with NeLC's commitment to protecting beneficiary data and ensuring the confidentiality and privacy of personal information in accordance with relevant laws and regulations, this Privacy Policy has been developed. It outlines how personal data is collected, used, shared, exchanged, and stored, as well as the rights of data owners. By using NeLC’s website or any of its affiliated platforms, you acknowledge and consent to this Privacy Policy in accordance with the Personal Data Protection Law and its Implementing Regulations.

Personal data is primarily collected directly from users when registering on NeLC platforms or through communications such as phone calls. Additionally, NeLC may receive data indirectly from other sources when you use its websites or services. NeLC also collaborates with other entities, including government institutions and partner organizations that may provide beneficiary-related information.

NeLC uses cookies to enhance user experience and deliver personalized services. These cookies help improve performance, support analytics, and strengthen website security. Users may manage or disable cookies through their browser settings; however, disabling cookies may limit access to certain website features or services.

The personal data collected is used to provide safe, reliable, and customized educational services that meet users’ needs. This includes processing requests, offering technical support, and responding to inquiries. NeLC may also process personal data to fulfill its legal and regulatory obligations in accordance with applicable laws.

NeLC retains personal data securely within the Kingdom or via approved cloud services until the purpose of its processing is achieved. Data is protected using advanced technical solutions designed to prevent loss, leakage, misuse, or unauthorized access.

We are committed to protecting your personal data. We do not sell or disclose it to third parties except when required to comply with applicable laws and regulations, to respond to legal orders, to serve the public interest, when the data originates from publicly available sources, or to protect your rights or those of NeLC.

NeLC website and its affiliated platforms or applications may include links to external websites not operated by NeLC. If you choose to access these websites, please review their respective privacy policies, as NeLC holds no responsibility for their data collection, usage, or protection practices.

NeLC shall not be held responsible for any direct or indirect damages resulting from the misuse of this website. NeLC reserves the right to modify or update this Privacy Policy at any time, and users are encouraged to review it periodically for any changes.

If you wish to exercise your data rights, inquire about your personal information, seek clarification regarding this Privacy Policy, or believe your data has been mishandled, please contact us via the Contact Us page.

If you have concerns about our compliance with the Personal Data Protection Law, you may submit a complaint to NeLC’s Data Management Office through the Contact Us form.

If you are unsatisfied with our response, or if no response is received within 30 business days, you may escalate the complaint to the competent authority: Saudi Data and Artificial Intelligence Authority (SDAIA).