A government website registered with the Digital Government Authority.A government website registered with the Digital Government Authority.The National eLearning Center (NeLC) is committed to protecting beneficiaries’ personal data and ensuring the confidentiality and privacy of personal information in accordance with applicable laws and regulations, including the Personal Data Protection Law and its Implementing Regulations.
This Privacy Policy explains how personal data is collected, used, shared, exchanged, retained, and protected. It also outlines the rights of data subjects and the available channels for submitting privacy-related requests, complaints, or objections.
By using NeLC’s website or any of its affiliated platforms, you acknowledge that you have reviewed this Privacy Policy and understand how your personal data is handled.
| Topic | What it means |
|---|---|
| Data we collect | We collect only the personal data needed to provide, operate, secure, and improve our services |
| Why we collect data | To provide educational services, manage accounts, process requests, offer support, enhance security, and improve user experience |
| Data sharing | We do not sell your personal data and only share it when necessary and legally justified |
| Data retention | Personal data is retained securely for as long as needed to fulfill its intended purpose |
| Your rights | You may request access, correction, erasure, or other rights in accordance with applicable regulations |
| Contact | You may contact NeLC through the approved channels for privacy-related inquiries |
The National eLearning Center (NeLC) was established by Council of Ministers Decision No. (35) of 1439H to enhance trust in eLearning, promote equal opportunities for lifelong learning, and drive sustainable innovation in digital learning to ensure reliable and accessible education for all.
In line with NeLC’s commitment to protecting beneficiary data and maintaining the confidentiality and privacy of personal information, this Privacy Policy has been developed to explain how personal data is handled across NeLC’s website and affiliated platforms.
NeLC collects personal data only to the extent necessary and for specific purposes related to providing, operating, securing, and continuously improving eLearning services.
The personal data collected may include, but is not limited to, the following categories:
This may include:
Purpose of collection:
This may include:
Purpose of collection:
This may include:
Purpose of collection:
NeLC collects and uses personal data to provide safe, reliable, and relevant educational services that meet users’ needs.
This may include:
Personal data is not collected or used except for specific purposes and to the extent necessary to achieve those purposes.
Personal data may be collected through the following methods:
Personal data may be collected directly when users:
When users access NeLC websites or services, certain technical data may be collected to support operation, security, and service improvement, such as:
NeLC may receive personal data from other entities when necessary, such as:
This is done in accordance with applicable legal justifications, data-sharing controls, and the minimum data necessary to achieve the specified purposes.
NeLC uses cookies to improve user experience and provide more personalized services.
Cookies may be used for the following purposes:
Users may accept, reject, or manage cookies through their browser settings. However, disabling cookies may limit access to some website features or services.
NeLC retains personal data securely within the Kingdom of Saudi Arabia or through approved cloud services until the purpose of processing has been fulfilled.
NeLC applies appropriate technical and organizational measures to help prevent:
Once the purpose of processing has ended, personal data is disposed of or anonymized in accordance with approved retention periods, internal procedures, and applicable legal obligations.
NeLC is committed to protecting personal data. NeLC does not sell personal data or use it outside the purposes specified in this Privacy Policy.
Personal data may only be shared or exchanged within a limited scope, using the minimum data necessary, and based on a valid legal justification.
Personal data may be shared when necessary for the following purposes:
Complying with applicable laws, regulations, or regulatory obligations.
Responding to a court order or official request from a competent authority.
Serving the public interest or enabling government entities to perform statutory duties.
Providing and operating services through approved service providers, such as:
Protecting the legal rights and interests of NeLC or its beneficiaries, including investigating misuse, fraud, or cybersecurity incidents.
When sharing personal data, NeLC applies governance and security controls, including:
In accordance with the Personal Data Protection Law, data subjects may have the following rights depending on the purpose and nature of personal data processing:
You have the right to be informed about the collection and processing of your personal data, including:
You have the right to request access to your personal data held by NeLC and obtain a copy in a clear and readable format, in accordance with applicable controls and procedures.
You have the right to request the correction, completion, or updating of your personal data if it is inaccurate or incomplete.
You have the right to request the destruction of your personal data when it is no longer needed for the purpose for which it was collected or processed, subject to applicable legal requirements.
You have the right to object to the processing of your personal data in cases permitted by the Personal Data Protection Law and its Implementing Regulations.
You have the right to request the restriction of processing of your personal data in cases permitted by applicable regulations.
You have the right to request your personal data in a structured, machine-readable, and transferable format, in accordance with applicable legal and procedural requirements.
All requests are subject to NeLC’s approved controls and procedures.
Before fulfilling a request, NeLC may:
Certain legal or regulatory obligations may limit the ability to fulfill some requests fully or partially.
NeLC’s website, platforms, or applications may contain links to external websites or services operated by other entities.
When users access these external websites or services, the privacy policies and terms of use of those external entities apply. NeLC does not control their content or data protection practices.
Users are encouraged to review the privacy policies of external websites before providing any personal data.
NeLC strives to provide high standards of quality, security, and privacy.
However, users are responsible for their use of NeLC’s website and services. NeLC shall not be held responsible for direct or indirect damages resulting from:
This applies within the limits permitted by applicable laws and regulations.
This Privacy Policy is based on the relevant laws and regulations, including:
If you wish to exercise your data rights, inquire about your personal information, seek clarification regarding this Privacy Policy, or believe your personal data has been mishandled, you may contact NeLC through the approved channels.
You may also contact the Data Protection Officer via:
If you have concerns regarding the privacy of your personal data or NeLC’s compliance with the Personal Data Protection Law and its Implementing Regulations, you may submit a complaint or objection through:
Please include the subject of the complaint and any supporting information, if available.
If you are not satisfied with the handling of your complaint, or if no response is received within 30 business days, you may escalate the complaint to the competent authority:
Saudi Data and Artificial Intelligence Authority (SDAIA), through its official approved channels.
To help NeLC improve the clarity and effectiveness of this Privacy Policy, you may share your feedback through the following link:
